There are significant advances in veterinary medicine that can even rival human medical care but these advances also come with a price tag.
Holding a pet insurance policy is an entirely personal decision
You are more likely to claim on your pet insurance than your car or household policies*.
It is important to be aware that not all pet insurance is the same. There are many providers on the market and they all vary considerably. We strongly encourage owners to choose a reputable pet insurance provider and a level of cover that will suit their financial needs in the event that they need to make a claim.
It is worth being aware that many policies limit either the amount of money that you can claim, or restrict the amount of time they will cover a condition for to just 12 months. The price you pay for your premium does not necessarily directly reflect the level of cover you get.
In the event that you need to make a claim, we are here to guide you through the process, and make no charge for completing our section of the claim form.
You will need to obtain and fully complete a claim form from your insurance provider; some companies allow you to download a claim form online, others may send you one by post when requested.
If you are insured with Petplan we can supply a claim form to you.
We aim to process any claim form within ten working days of receipt.
Owners are usually asked to settle in full at the time of any treatment. However, with prior arrangement and agreement, we are able to offer Direct Claims, meaning that your insurance company settle the claim directly to us; you simply pay your excess and any co-payment.
In order for us to be able to arrange a Direct Claim by your insurance company you must bring the following documentation with you:
It is the owner/policy holders responsibility to ensure the level of cover they have chosen is suitable for the treatment or procedure undertaken.
Owners will be responsible in full for any shortfall in your insurance payment.
If your insurance provider decline to settle a claim, or any part of the claim, you will be liable in full for the fees owed to the practice.
If you would like to make a Direct Claim for your pet’s treatment, please contact the practice, and a member of our team will be happy to talk you through the process.
For owners who do not have a Pet Insurance policy, or who’s policy is not adequate for their pet’s treatment, we would ask that any fees are settled in full at the time of consultation.